This is post #3 of our Coupon Policy series, if you missed the first post, go here to learn how to make this series more effective for you as well as to see the other store's policies. Remember, the red text is my notes and is not part of the original policy. It will not be in the copy you can download.

Our registers are set to allow one CVS coupon and one manufacturer coupon per item. For example, if shampoo is on sale for $4 you can use a $1 off 1 store coupon and a $1 off 1 manufacturer coupon to bring the price to $2. However, the staff should be allowing customers to use Extra Bucks in combination with other CVS coupons since these are coupons you have “earned.” ECBs are not store coupons. They are like cash. In the above example, you could also use a $1 ECB to make the shampoo $1.

In addition, they should be allowing the use of one “offer at the register” coupon which would be an open offer of $3 off of $12 (or similar, say $5 off $20) or a certain dollar amount off of a specific item type (for example $3 off $10 in hair care). In the above example, if you bought three shampoos ($12 total), you should also be able to use a $3 off $12 coupon in combination with the above coupons. So, you could buy three toothpastes ($12), use three manufacturer coupons ($9), three store coupons ($6), a $3 off $12 coupon ($3), and up to $3 in ECBs (free). However, you cannot buy $24 dollars worth of shampoo in one transaction and use two $3 off $12 coupons. You would need to do two separate transaction of $12 each.

Since our registers are programmed to only accept two coupons (one CVS, one manufacturer) per item if the number of coupons exceed the items purchased a member of management will need to assist the cashier in processing the coupons. In the above example, you were only buying three items, but using 8 coupons. The computer will beep, but a member of management can, and should push the coupons through for you.

CVS/pharmacy will accept coupons printed from the Internet. They must have a legible barcode that scans at the register. If the coupon does not scan at the register, the cashier should politely inform you that we are unable to accept your coupon. Occasionally, you may print a coupon that you know if valid (you are certain it is not a photocopy and was printed from a legitimate source), and it won’t scan. Although this is due to differences in the printers and does not invalidate your coupon, CVS still will not accept it. Do not ask them to. You may try to use your coupon elsewhere with a more lenient policy. We do not allow manual overrides at the register for coupons printed from the Internet.

CVS/pharmacy will not accept offers printed from unauthorized internet postings or reproductions, copies, or facsimiles. If they know/suspect a coupon is not legitimate, they do not have to accept it.

When an item is on sale for buy one, get one free and the customer has a buy one get one free coupon for that same product, the coupon will be accepted and both items will essentially become free (plus any applicable sales tax). Awesome!

Also, two manufacturer coupons can be used on a buy one get one free purchase as long as two items are scanned at the register. The system logic sees two items scanned and will allow two coupons. Awesome!

Sincerely,
Kerri
CVS/pharmacy
Customer Relations
07507849